FAQ: In The Hall of the Mountain King
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will the deluxe version of In the Hall of the Mountain King be available at retail after the campaign?

We will not have the deluxe In the Hall of the Mountain King available after the campaign at any retail outlets (aside from the retailers who back the campaign). We will print enough copies to cover this campaign, enough for typical replacements, and a few more for good luck.

Last updated: February 07, 2019 08:11

Will the Game Trayz be available for purchase after the game has been manufactured?

Absolutely! We aren't sure where yet, but they will be available to people who want to buy the retail version of the game. At this time we don't have pricing for them.

Last updated: February 07, 2019 08:11

Will the deluxe version of In the Hall of the Mountain King come with the wooden bits that are available in the retail version?

The deluxe version of the game will only come with the plastic sculpts. However, we have them as an add-on for $8CA. Check it out at the bottom of the campaign page. If you would like to add them to your pledge, just add another $8.

Last updated: February 24, 2019 05:20

Will there be a solo/co-op mode for In the Hall of the Mountain King?

Yes, it is currently a Stretch Goal that we are certain we are going to reach. It will be available for purchase from our website, at conventions, and select retail outlets when the game comes out. You don't want to miss it! It is AMAZING!!

The Cursed Mountain Co-op & Solo module is a fully developed and tested module that comes in a separate box. Its components will include*: • Rulebook • 16 Curse cards • 18 Dedication tokens • 5 Doom tokens • Prophecy board

*development continues and this may change; the above list is a reasonable approximation of what to expect.

Last updated: February 26, 2019 16:43

Will you be printing the game in other languages?

We will be manufacturing this game in English only. We will be providing the rulebook and Spell cards in several other languages as high resolution PDFs for download. These will be available after we have completed the final rulebook. The downloads will be available at www.burntislandgames.com.

Last updated: February 10, 2019 08:22

Will the Game Trayz fit the deluxe components even when my cards are sleeved?

Yes, the trayz have room for sleeved cards.

Last updated: February 11, 2019 04:07

Is the art on In the Hall of the Mountain King final?

None of the art on this project is final and may be altered before production.

Last updated: February 26, 2019 16:47

Will the Game Trayz fit both wooden and plastic components?

While they will be created to fit either set of the components on their own, they won't fit both at the same time. We are working with Gametrayz to make sure that there is as much "generic" storage space as possible in the trayz so that they can hold as much extra stuff as is possible.

Last updated: February 26, 2019 16:47

I'm having trouble watching the Co-op/Solo play -through. Where can I find it?

Can I back In the Hall of the Mountain King for $1 and then access it during the BackerKit?

Yes, absolutely. We appreciate all of the support we can get, here on Kickstarter, and in BackerKit. Please note that the price of the deluxe game is going to be higher by $5CA in the BackerKit for $1 backers. (Backers who pledge for at least one copy of the game DURING the campaign will be able to add multiple copies afterward for the normal campaign price.) So if you want to save money, backing during the Kickstarter campaign and helping us all reach those stretch goals is the way to go.

Last updated: February 27, 2019 04:38

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://mountain-king.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://mountain-king.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account! You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at https://mountain-king.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please email us at support@backerkit.com. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://mountain-king.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support! We will ask you to verify that you are the account holder, and to provide the email address to which you’d like to update. You can verify by either of the following methods:

* Write in to support@backerkit.com from the old email address you want to change. Let us also know the new email address to which you want to update.

* Send us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc)

How do I delete my backer account?

Email BackerKit support directly at support@backerkit.com. If you delete your account, you will still be able to access your surveys in the future – no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

Contact Us